Google experienced five minutes of downtime time in August 2013 and it was estimated that the search giant lost about USD545,000. Internet traffic also dropped by about 40%.
What did Google do to improve their reliability since?
Google didn’t take the route for 100% perfection but worked towards getting better with the Service Level Agreement (SLA) Guarantee.
Wrote Network World
“Much of that is up to Ben Treynor, Google’s vice president of engineering, and founder of the company’s site reliability team. And he’s developed an interesting approach at Google for thinking about reliability.
“…. Google product managers don’t have to be perfect – they just have to be better than their SLA guarantee. So each product team at Google has a “budget” of errors it can make. Basically, they just can’t make more mistakes than what the SLA allows for.
“Treynor explains that in a traditional site reliability model there is a fundamental disconnect between site reliability engineers (SREs) and the product managers. Product managers want to keep adding services to their offerings, but the SREs don’t like changes because that opens the door to more potential problems. This “error budget” model addresses that issue, though, by uniting the priorities of the SREs and product teams.”
When it comes to your IT infrastructure, do you have SLA guarantee with your customers or stakeholders? If yes, how do you measure it and present it accordingly?
NetGain Systems IT monitoring solution let you measure SLA based on monitoring options , like service level based on ping response, server load, memory utilization, bandwidth utilization.
Like Google, by having a way to measure and present SLA levels, you will then to analyse the information and suggest ways to improve the SLA of the IT infrastructure to meet the needs of growing customers and stakeholders.
Click here assistance@netgain-systems.com to contact us on how you can put improve service to customers and stakeholders with proper SLAs monitoring and presentation.
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