Once upon a time you tended to side with a single vendor – you were an IBM ‘shop’ or a Microsoft ‘shop.’ Those days have long gone and heterogeneity rules the day. However, it also means added complications – especially for IT professionals.
When you consider the diverse set of hardware and software found in any large enterprise today, as well as factoring in the Cloud with a set of virtual services and external suppliers, it complicates the situation even further.
Today’s IT environment leaves many IT professionals asking the same question:
How do I control IT and get a broad view across the entire spectrum of hardware and software inside and outside of my organization?
While looking at a “sea of red,” it is not always obvious which outages or performance problems should be worked on first. For example, it is not easy for level one operators to understand that server1.mycompany.com is a critical component of three different, but equally important, company services – IE: EMail, purchasing, etc – nor is it obvious that server2.mycompany.com is a single node in a cluster of 10 that is equally critical.
The most common complaint we hear from CIOs is this: “I don’t care about the 1000’s of devices in my data center. I care about the 30 services that our IT department is providing to end-users.”
And that is where we step in. NetGain believes “Monitoring from a Business Perspective” is the ideal approach for addressing the rapidly growing manageability issues IT professionals are facing today. By mapping your business processes to show the health of process flow and performance of business services, NetGain Enterprise Manager™ monitors IT from a business perspective, and then drills down into business problems until you can isolate and correlate the technology supporting the business service. We give you insight across the business and highlight the impact it has on what you do.
Key Benefits:
- Have a unified console to show your business health
- Detects business-impacted IT outages early
- Ability to drilldown to the root cause quickly and easily with the business navigation views
- Receive service level email and SMS alerts – i.e. not just at device level
- Automatically generates service level (SLA) reports including availability, downtime durations and failure reasons
- Use historical service availability statistics to streamline and improve your overall IT service quality
- A few customers have recently asked us how we can help them solve some of the complicated challenges IT professionals are facing today, which is why we put this blog together. We hope it gives you a little bit more insight into where we sit in the monitoring IT landscape and how we deliver our solution from a business perspective.
Cheers
The NetGain Team
