IT Infrastructure Monitoring enables IT teams to take proactive actions to delete expensive downtime. As there are many IT infrastructure monitoring solutions out there, one need to ask the right questions to make smart decisions.
Here are the common questions that customers have asked to facilitate their selection process towards an IT infrastructure monitoring solution to suit their business needs.
1. Is it easy to install?
This is a straightforward question but has cost implications if the installation process is found to require a steep learning curve.
One customer recently shared that a IT monitoring solution provider did offer a less expensive option but required each device to have an attached SQL database server. This not only added to the difficulty in installation but increased installation cost.
NetGain Systems IT infrastructure monitoring solution was designed from the ground up with the goal of being a plug-and-play system and requires no additional devices for installation. Immediately upon installation, all devices within the selected range of IP addresses will be detected and monitored. This gives customers the ability to start monitoring from the get-go.
Besides ease of installation, customer often ask about the ease of use. The IT monitoring solution should be user-friendly to an extent that it can be used without the need for technical assistance. The dashboard should also be intuitive so that you learn how to navigate the dashboard with ease. |
2. What’s the right price to pay for an IT monitoring solution?
The goals of IT monitoring are to allow the IT team to have a single view of the existing IT infrastructure and to be alerted of potential problems before it results into major downtime. The availability to do as such is of great value to any organisation.
It is, however, still important to scrutinise the details of the pricing. Some solutions may appear cheaper than others, but this is just for the basic and add-ons could double or triple the price.
Some providers charge by device or monitors and this can accelerate the cost almost immediately as your IT infrastructure grows.
NetGain Systems charges by the number of IP addresses and not by monitors. NetGain Systems also provide upfront and transparent costings to customers.
For example if you are looking to monitor an Oracle database, NetGain Systems pricing will include all versions of the Oracle database instead of charging the client for each version upgrade.
3. How will IT Monitor help us?
IT monitoring solution will identify all the devices within your network infrastructure. All network devices, servers, security, databases, applications and even storage is available to be monitored all in a single console.
NetGain Systems IT monitoring solution is pro-active. Alerts will be sent to you when the threshold is being breach. Also, alarms are not just cause by failures, but can serve as a notifying to upgrade or change your database/ memory space. Alarms will be sent by either email,sms or on-screen alarms.
4. How different is NetGain Systems with competitors?
NetGain Systems IT monitoring solutions are different from our competitors based on the following points.
a. Licensing
We charge our licensing by IP address, while most companies/competitors charge by number of monitors/ elements/ components.
b. Features
Our functions are more of a bundle, which has many functionality like maps, topology, etc.
Whereas our our competitors charge on the extra features.
c. Service & Support
As we are a Singapore based company, there is no time difference. Hence, being in the same time zone is easier if you need any support.
5. Can we customise NetGain Systems to suit our network requirements?
Yes, NetGain Systems IT monitoring solution is completely configurable and customizable at a low cost.
On the initial installation,when we hook up the system, the first configurations will be done by us. However, if any further configuration is needed in the system, there are tools for you to do so yourself.
Also, if there is any functionality that is not in the system itself and you would like us to customize them in for you, it is available at a low cost.
