Overview
Trading shares online is a very common thing these days. Any IT downtime, especially doing trading hours, will be very costly for traders. A local securities firm, established in 1973, was one of the first among its peers to introduce Internet Share Trading in Singapore in October 1998.
In June 2008, as mobile devices started to be more popular, the financial security firm introduced its mobile trading channel where clients could view “live” streams of stock prices on their mobile devices. As smartphones became more prevalent, they soon launched its iOS and Android apps to allow clients to do their trades “on-the-go”.
The securities firm become one of the first to make available a trade charting online application to allow their clients to use technical charting tools and also view 10 years of their trade history with them.
Business Challenges
As the financial securities firm increased its technological offerings for customers to make better trading decisions, the IT infrastructure at the backend also grew exponentially. This meant that the IT team had to constantly check each device to ensure functionality and uptime as any downtime of device would affect the customer experience on the front end.
The IT team saw that the approach was unproductive as the IT team had to spend time logging in to the control panel of each device. This took up resources and valuable man hours which could have been used for other IT activities which could have brought more value to the company.
The financial securities firm positioned customer satisfaction as a key performance indicator for the IT team. As such, the IT team had to ensure that customers were able to access their accounts online 24/7.
Evaluating NetGain System’s Service
The financial securities firm already knew that NetGain Systems IT Monitoring Solution was the solution they were looking for to manage their every growing complex IT infrastructure. Within an hour of the Proof- Of- Concept, the IT team was able to have a bird’s eye view of their complex IT infrastructure and identify areas which required improvement.
Business View allows IT Team at the financial securities firm to view how IT downtime affects their business
Advantages upon using NetGain Systems
- The single dashboard view has increased the level of productivity among the IT team.
- More time to react to problems
- Increased the end users satisfaction towards the company.
